Shipping & Delivery

At ZenoviaLiving, we are committed to delivering your order safely and as efficiently as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Processing includes order verification, quality checks, packaging, and preparation for shipment.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

During peak seasons, promotional events, or periods of unusually high order volume, processing may take slightly longer.

Estimated Delivery Times

Once your order has been shipped, estimated delivery times are as follows:

Destination	Estimated Delivery Time
United States & Canada	10–20 business days
United Kingdom & Europe	10–20 business days
Australia & New Zealand	10–20 business days
Other International Destinations	10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Actual delivery times may vary depending on the destination, carrier, customs clearance, local postal services, weather conditions, public holidays, or other circumstances outside our reasonable control.

The estimated delivery time begins from the date your order is dispatched, not from the date your order is placed.

Shipping Costs

Shipping costs, if applicable, are displayed at checkout before payment is completed.

Available shipping methods and charges may vary depending on your delivery destination, order value, product type, and current shipping promotions.

International Shipping

ZenoviaLiving ships to many countries and regions worldwide. Available delivery destinations will be displayed during checkout.

If your country or region is not available at checkout, we may currently be unable to deliver to that location.

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs procedures may occasionally delay delivery. ZenoviaLiving does not control customs processing times or charges imposed by local authorities.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow several business days for tracking information to become active after your shipment has been dispatched. In some cases, international tracking may take longer to update while the package is transferred between carriers or countries.

If your tracking information has not updated for an extended period, please contact us at support@zenovialiving.com and our customer support team will assist you.

Multiple Packages

Depending on product availability and fulfillment location, items from the same order may be shipped separately.

As a result, you may receive your order in multiple packages and on different dates. If this happens, you may also receive separate tracking information for each shipment.

You will not be charged additional shipping fees solely because your order is divided into multiple packages.

Changing Your Shipping Address

Please carefully review your shipping information before completing your order.

If you need to change your delivery address or other order details, please contact us at support@zenovialiving.com within 24 hours of placing your order.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed or the shipment can be redirected.

Customers are responsible for providing a complete and accurate delivery address.

Incorrect or Incomplete Addresses

If a package cannot be delivered because an incorrect or incomplete address was provided at checkout, please contact us as soon as possible.

If the package is returned to the sender, additional shipping charges may apply if you request that the order be shipped again.

ZenoviaLiving cannot be held responsible for delivery delays or failed deliveries resulting from incorrect shipping information provided by the customer.

Delayed Shipments

Occasional shipping delays may occur due to circumstances outside our control, including customs inspections, severe weather, carrier disruptions, transportation delays, public holidays, or unusually high shipping volumes.

If your order has not arrived within the estimated delivery period, please contact us at support@zenovialiving.com with your order number so that we can review the shipment status.

We appreciate your patience while carriers complete international deliveries.

Lost Packages

If you believe your package has been lost in transit, please contact us at support@zenovialiving.com with your order number and tracking information.

We will review the shipment status and, where appropriate, work with the shipping carrier to investigate the issue.

If a shipment is confirmed as lost in transit, we will provide an appropriate resolution in accordance with our applicable policies.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please email support@zenovialiving.com and include your order number, a description of the issue, and clear photographs of the damaged item and packaging.

Our customer support team will review the information and assist you with the appropriate resolution in accordance with our Return & Refund Policy.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your property, with household members or neighbors, and with your local delivery carrier.

If you are still unable to locate the package, please contact us at support@zenovialiving.com and we will assist you in reviewing the available tracking information.

Contact Us

If you have any questions regarding shipping, delivery, or the status of your order, please contact our customer support team.

Company Name: Shenzhen Qiaoetao International Trading Co., Ltd.
Registration No.: 91440300MAKDA8PX0G
Email: support@zenovialiving.com
Tel: +86 181 7561 6419
Address: Room 404, No. 71 Tiegang Village, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

We will do our best to respond to your inquiry as quickly as possible.