Privacy Policy

Privacy Policy

Last Updated: September 21, 2026

ZenoviaLiving (“ZenoviaLiving,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process your personal information when you visit or use the ZenoviaLiving website, create an account, make a purchase, contact us, subscribe to marketing communications, or otherwise interact with our services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

ZenoviaLiving is operated by:

Company Name: Shenzhen Qiaoetao International Trading Co., Ltd.
Registration No.: 91440300MAKDA8PX0G
Brand / Store Name: ZenoviaLiving
Email: support@zenovialiving.com
Tel: +86 181 7561 6419
Address: Room 404, No. 71 Tiegang Village, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

For purposes of applicable data protection laws, Shenzhen Qiaoetao International Trading Co., Ltd. is generally the controller of the personal information described in this Privacy Policy, except where another party acts as an independent controller under applicable law.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

Information You Provide to Us

We may collect information you provide directly to us, including:

  • Your name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping or delivery address;

  • Account information and profile details;

  • Order and purchase information;

  • Products you place in your shopping cart or save;

  • Communications you send to our customer service team;

  • Information submitted through contact forms;

  • Marketing preferences;

  • Reviews, survey responses, or other information you choose to provide; and

  • Other information necessary to provide the Services you request.

Payment and Transaction Information

When you make a purchase, payment information is processed through our payment service providers, which may include Shopify-supported payment providers, card processors, PayPal, and other available payment services.

Depending on the payment method you choose, these providers may collect information such as your payment card details, billing information, transaction information, and authentication information.

We generally do not directly store complete payment card numbers or card security codes. We may receive limited payment and transaction information, such as payment status, payment method, transaction identifiers, and billing details, as necessary to process and manage your order.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect certain information, including:

  • Internet Protocol (IP) address;

  • Browser type and version;

  • Device type and device identifiers;

  • Operating system;

  • General location information derived from your IP address;

  • Language and time-zone settings;

  • Referring and exit pages;

  • Pages and products you view;

  • Searches performed on our website;

  • Items added to your cart;

  • Date and time of visits;

  • Interaction with website features;

  • Cookie and similar technology identifiers; and

  • Information about how you use and navigate the Services.

We may collect this information using cookies, pixels, tags, software development kits, log files, and similar technologies.

Information From Third Parties

We may receive personal information from third parties that help us operate our business, including:

  • Shopify;

  • Payment service providers;

  • Fraud prevention and security providers;

  • Shipping and fulfillment providers;

  • Analytics providers;

  • Advertising and marketing partners, where enabled;

  • Customer service providers;

  • Social media platforms, where you interact with us through those platforms; and

  • Other business and technology service providers.

The information we receive depends on the relevant service and your interaction with that third party.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Providing Our Services

We use personal information to:

  • Process and fulfill your orders;

  • Process payments;

  • Arrange shipping and delivery;

  • Provide order confirmations, invoices, and shipping updates;

  • Manage returns, refunds, cancellations, and exchanges;

  • Create and manage customer accounts;

  • Maintain shopping carts and preferences; and

  • Provide customer support.

Communicating With You

We may use your contact information to:

  • Respond to your questions or requests;

  • Provide information about your order;

  • Send service-related communications;

  • Notify you about changes to our Services or policies; and

  • Resolve complaints or disputes.

Marketing and Advertising

Where permitted by applicable law, we may use your information to:

  • Send promotional emails;

  • Tell you about products, promotions, or special offers;

  • Understand the effectiveness of our marketing campaigns;

  • Personalize content or product recommendations; and

  • Support interest-based or targeted advertising where such features are enabled.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Analytics and Improvement

We may use information to:

  • Understand how visitors use our website;

  • Analyze website traffic and customer trends;

  • Improve our products, Services, website functionality, and customer experience;

  • Diagnose technical problems; and

  • Develop new products and features.

Security and Fraud Prevention

We may process personal information to:

  • Protect our customers, business, and Services;

  • Detect, investigate, and prevent fraudulent transactions;

  • Detect security incidents;

  • Prevent unauthorized access or misuse;

  • Verify transactions and account activity; and

  • Enforce our terms and policies.

Legal and Compliance Purposes

We may process information as necessary to:

  • Comply with applicable laws and regulations;

  • Meet tax, accounting, and record-keeping requirements;

  • Respond to lawful requests from regulators, courts, or government authorities;

  • Establish, exercise, or defend legal claims; and

  • Protect our legal rights and the rights of others.

4. Legal Bases for Processing

If you are located in the European Economic Area (“EEA”), United Kingdom, Switzerland, or another jurisdiction that requires a legal basis for processing personal information, we rely on one or more of the following legal bases, as appropriate:

Performance of a contract: We process information when necessary to process your order, deliver products, manage your account, provide customer support, or otherwise provide the Services you request.

Legitimate interests: We may process information where necessary for our legitimate business interests, such as improving our Services, preventing fraud, securing our website, managing our business, and understanding how customers use our Services, provided those interests are not overridden by your rights and interests.

Consent: We rely on your consent where required, including for certain marketing communications, advertising technologies, analytics technologies, and non-essential cookies. You may withdraw your consent at any time where applicable.

Legal obligations: We may process personal information where necessary to comply with applicable laws, regulatory requirements, tax obligations, accounting obligations, or lawful government requests.

5. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

These parties may include:

Shopify

Our online store is powered by Shopify. Shopify provides the e-commerce infrastructure that allows us to operate our store, process orders, manage customer accounts, and provide related functionality.

Shopify may process personal information about visitors and customers in connection with Shopify-powered services in accordance with its own applicable privacy terms and policies.

Payment Providers

We disclose or make information available to payment processors and payment providers as necessary to process transactions, prevent fraud, authenticate payments, issue refunds, and provide payment-related services.

Shipping and Fulfillment Providers

We may provide information such as your name, shipping address, telephone number, email address, and order information to logistics companies, fulfillment providers, warehouses, carriers, and other delivery partners in order to fulfill and deliver your purchases.

Technology and Business Service Providers

We may use service providers that assist with:

  • Website hosting and infrastructure;

  • Email delivery;

  • Customer support;

  • Fraud detection;

  • Security;

  • Analytics;

  • Marketing;

  • Advertising;

  • Data storage;

  • IT services; and

  • Business administration.

These providers may process personal information on our behalf or, in certain circumstances, as independent controllers.

Advertising and Analytics Partners

Where advertising, analytics, social media, or similar technologies are enabled, information about your device and website activity may be disclosed to or collected by relevant partners.

Some privacy laws may characterize certain advertising-related disclosures as a “sale,” “sharing,” or use of personal information for “targeted advertising,” even when no money is exchanged.

Please see the Cookies and Similar Technologies and U.S. Privacy Rights sections below for more information about available choices.

Professional Advisers and Authorities

We may disclose information to lawyers, accountants, auditors, insurers, financial institutions, regulators, law enforcement agencies, courts, or government authorities when reasonably necessary or legally required.

Business Transactions

If our business or assets are involved in a merger, acquisition, financing, restructuring, sale, bankruptcy, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

We do not sell personal information to third parties for money in the ordinary course of our business.

6. Cookies and Similar Technologies

Our website and our service providers may use cookies, pixels, tags, and similar technologies.

These technologies may include:

Strictly Necessary Cookies: Necessary for website functionality, security, account access, shopping carts, checkout, and order processing.

Functional Cookies: Help remember choices and provide enhanced website features.

Analytics and Performance Cookies: Help us understand website usage, measure performance, and improve our Services.

Advertising Cookies: Where enabled, these technologies may be used to measure advertising performance, personalize marketing, or provide advertisements based on browsing activity.

Where required by applicable law, non-essential cookies and similar technologies will be used subject to your consent or other legally permitted mechanism.

You can review or change available cookie choices using the Cookie Preferences option available on our website.

You may also control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Where required by applicable law, we will also process recognized browser-based privacy preference signals, such as Global Privacy Control (“GPC”), as applicable to our data practices and technical configuration.

7. Shopify and Other Third-Party Services

Because our store is powered by Shopify, Shopify may process personal information when you browse our store, create an account, place an order, use certain Shopify features, or interact with Shopify-powered services.

Depending on the Shopify features and settings enabled for our store, Shopify may process information for purposes such as:

  • Providing e-commerce functionality;

  • Processing transactions;

  • Providing security and fraud prevention;

  • Maintaining customer accounts;

  • Analytics and performance;

  • Personalization; and

  • Advertising or network-related functionality where applicable.

You may review Shopify's applicable consumer privacy information and privacy controls through Shopify's official privacy resources.

Other third-party services accessible through our Services are governed by their own privacy policies. We encourage you to review the privacy policies of any third-party service that you choose to use.

8. International Transfers of Personal Information

ZenoviaLiving is operated by a company located in China, and our service providers operate in various countries.

As a result, your personal information may be transferred to, stored in, or processed in countries outside the country where you live, including China, the United States, Canada, and other countries in which our service providers operate.

Data protection laws in these countries may differ from those in your country of residence.

Where required by applicable law, we take reasonable steps to ensure that international transfers of personal information are subject to appropriate safeguards or recognized transfer mechanisms.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill and administer orders;

  • Maintain customer accounts;

  • Provide customer service;

  • Maintain business and transaction records;

  • Comply with tax, accounting, and other legal requirements;

  • Prevent fraud and abuse;

  • Resolve disputes; and

  • Enforce our agreements.

The specific retention period depends on the nature of the information, the reason we collected it, applicable legal requirements, and our legitimate business needs.

When personal information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law, subject to information retained in backups or where retention is legally required.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also rely on reputable service providers, including Shopify and payment processors, to provide security controls for the services they operate.

However, no system, electronic transmission, or method of data storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of your information.

You are responsible for keeping your account credentials confidential and should contact us if you believe your account or personal information has been compromised.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you;

  • Request information about how your personal information is processed;

  • Request correction of inaccurate or incomplete personal information;

  • Request deletion of personal information;

  • Request restriction of certain processing;

  • Object to certain processing;

  • Withdraw consent where processing is based on consent;

  • Request a portable copy of certain personal information;

  • Opt out of certain targeted advertising, sale, or sharing of personal information;

  • Limit certain uses of sensitive personal information where applicable;

  • Appeal certain decisions relating to a privacy request where applicable; and

  • Lodge a complaint with an applicable data protection or privacy authority.

These rights are subject to applicable legal limitations and exceptions.

To exercise a privacy right, contact us at:

Email: support@zenovialiving.com
Tel: +86 181 7561 6419

You may also contact us through our website's Contact Us page.

We may need to verify your identity before completing certain requests. Information submitted for verification will be used only as reasonably necessary to verify and process your request.

We will respond within the timeframe required by applicable law.

12. EEA, United Kingdom, and Switzerland Privacy Rights

If applicable privacy laws in the EEA, United Kingdom, or Switzerland apply to our processing of your personal information, you may have rights including access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You also have the right to object to processing of your personal information for direct marketing purposes.

Where processing is based on consent, withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

You may also have the right to submit a complaint to the competent data protection authority in the country or region where you live, work, or believe a violation occurred.

13. U.S. Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where such laws apply to us, those rights may include:

  • The right to know or access categories or specific pieces of personal information collected about you;

  • The right to know the categories of sources from which information was collected;

  • The right to know the purposes for which information is collected, used, or disclosed;

  • The right to know the categories of third parties to whom information is disclosed;

  • The right to correct inaccurate personal information;

  • The right to request deletion of personal information;

  • The right to obtain a portable copy of personal information;

  • The right to opt out of the sale or sharing of personal information;

  • The right to opt out of certain targeted advertising;

  • The right to limit certain uses or disclosures of sensitive personal information where applicable;

  • The right to use an authorized agent to submit certain requests where permitted by law;

  • The right to appeal certain decisions where provided by law; and

  • The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

Sale, Sharing, and Targeted Advertising

We do not sell personal information for monetary consideration in the ordinary course of our business.

However, depending on the advertising, analytics, cookies, pixels, Shopify functionality, and other technologies enabled on our website, certain transfers of personal information may be considered a “sale,” “sharing,” or processing for “targeted advertising” under some U.S. privacy laws.

Where required by applicable law, you may opt out through the privacy, cookie, or data-sharing controls made available on our website or by contacting us.

Where legally required and technically applicable, we also honor qualifying Global Privacy Control signals.

Categories of Personal Information

During the preceding twelve months, depending on how customers interacted with our Services, we may have collected categories of information such as:

  • Identifiers and contact information;

  • Customer records and account information;

  • Commercial and transaction information;

  • Internet or electronic network activity;

  • Approximate geolocation information;

  • Payment-related information processed through payment providers;

  • Communications and customer service information; and

  • Inferences or preferences derived from shopping or website activity.

We use and disclose these categories for the business and commercial purposes described elsewhere in this Privacy Policy.

We do not knowingly sell or share personal information of individuals under 16 years of age for purposes that require affirmative authorization under applicable law.

14. Marketing Communications

If you subscribe to our marketing emails, we may send you information about products, promotions, discounts, or other ZenoviaLiving news.

You can unsubscribe at any time by clicking the unsubscribe link in an email or contacting us at support@zenovialiving.com.

Even if you opt out of promotional communications, we may continue to send non-promotional communications where necessary, such as order confirmations, shipping notices, account notices, customer service messages, or legally required communications.

15. Automated Processing and Fraud Detection

We and our service providers may use automated systems to help identify potentially fraudulent, suspicious, or unauthorized transactions and to protect the security of our Services.

Where applicable law provides rights relating to solely automated decisions that produce legal or similarly significant effects, we will respect those rights to the extent applicable to our processing activities.

16. Children's Privacy

Our Services are intended for a general adult audience and are not directed to children.

We do not knowingly collect personal information from children under the age of 16, or a higher minimum age where required by applicable local law.

If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us at support@zenovialiving.com so that we can review the matter and take appropriate action.

17. Third-Party Websites and Links

Our website may contain links to third-party websites, services, social media platforms, or payment providers.

We are not responsible for the privacy, security, or content practices of third parties. When you leave our website or interact with a third-party service, the third party's own privacy policy and terms may apply.

We encourage you to review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices;

  • Our Services;

  • Technology;

  • Third-party providers; or

  • Legal and regulatory requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we may provide additional notice of material changes.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Shenzhen Qiaoetao International Trading Co., Ltd.
Registration No.: 91440300MAKDA8PX0G
Brand: ZenoviaLiving
Email: support@zenovialiving.com
Tel: +86 181 7561 6419
Address: Room 404, No. 71 Tiegang Village, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China