Contact information
Contact Us
We’re Here to Help
Have a question about your order, a product, shipping, returns, or anything else? We’d be happy to help.
At ZenoviaLiving, we want every part of your shopping experience to feel simple and straightforward. If you need assistance, please contact our customer support team using the contact form below or email us directly.
Email: support@zenovialiving.com
When contacting us about an existing order, please include your order number and the email address used to place your order so we can assist you more efficiently.
Order Status
Want to check the latest status of your shipment?
Please visit 17TRACK to track your order online:
Simply enter the tracking number provided in your shipping confirmation email to view the latest delivery updates.
Please note that tracking information may take some time to update after your order has been shipped.
Other Questions
You may be able to find a quick answer to your question in our FAQ Help Center.
If you still need assistance, feel free to leave us a message using the contact form below or email us directly at support@zenovialiving.com.
Our customer service office hours are 9:00 AM–5:00 PM ET.
We respond to most emails within one business day. During weekends, holidays, or periods of high demand, response times may be slightly longer.
If you have not received a response from us, please check your spam or junk folder, as our reply may occasionally be filtered there.
We appreciate your patience while our team works to respond as quickly as possible. To help us assist you efficiently, please avoid sending multiple emails regarding the same inquiry, as duplicate messages may delay our response time.
Order & Shipping Questions
For assistance with any of the following, please contact our customer support team:
-
Order status
-
Shipping and delivery
-
Returns and refunds
-
Damaged or incorrect items
-
Product information
-
Order changes or cancellations
-
Tracking information
-
Other order-related questions
Please provide as much information as possible when contacting us so we can assist you more quickly.
Contact Form
Please complete the contact form below and our customer support team will get back to you as soon as possible.
Recommended fields:
Name
Email
Order Number (optional)
Subject
Message
Company Information
Company Name: Shenzhen Qiaoetao International Trading Co., Ltd.
Registration No.: 91440300MAKDA8PX0G
Email: support@zenovialiving.com
Tel: +86 181 7561 6419
Address: Room 404, No. 71 Tiegang Village, Tiegang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China
Thank you for choosing ZenoviaLiving.
We appreciate your trust and look forward to assisting you.
Email: support@zenovialiving.com